Trusted Choice® independent insurance agents hold themselves to some unusually high standards you will not find elsewhere — because you’re a person, not a policy. Mason-McBride, Inc., is a proud member of Trusted Choice® independent insurance agents. We’d like to explain more about our commitment to our clients and the Trusted Choice® Pledge of Performance.
What Makes Trusted Choice® Independent Insurance Agents Different?
Mason-McBride, Inc., as a Trusted Choice® independent insurance agent, is different because we bring much more to the table. Trusted Choice® agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable them to offer their clients competitive pricing, a broad choice of products, and unparalleled advocacy.
We get to know you personally, offer you many more insurance carrier options, and provide the service and support needed to make the whole process easy.
That’s our pledge to you and all of our clients. If we ever come up short on these commitments, please let us know so we can make it right.
Trusted Choice® Independent Insurance Agents’ Pledge of Service
Mason-McBride, Inc., is a Trusted Choice® agency serving the state of Michigan, the Great Lakes region, and beyond. We are fully dedicated to you.
Our Pledge of Service
- Work with you to identify the insurance and financial services that are right for you, your family, or your business, and use our access to multiple companies to deliver those products.
- Guide you through the claims process for a prompt and fair resolution of your claim.
- Help solve problems related to your coverage or account.
- Explain, at your request, the coverage and options available to you through our agency.
- Return your phone calls and emails promptly, and respond to your requests in a timely manner.
- Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, email, and call center services.
- Use our experience and multiple company relationships to customize your coverage as needed.
- Commit our staff to Continuing Education so they may be more knowledgeable in serving you.
- Treat you with respect and courtesy.
- Conduct our business in an ethical manner.
We pledge this to you, our clients, and ask that you let us know if we fail to meet our commitment so we may take corrective action.
We look forward to being your trusted advisor and serving you with all your insurance needs.
Remember: At Mason-McBride, Inc., Risk Is Our Business®