Trusted Choice® Pledge of Service
Trusted Choice® agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enable them to offer their clients competitive pricing, a broad choice of products, and unparalleled advocacy.
As a Trusted Choice® agency serving the state of Michigan, the Great Lakes, and beyond. We are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we will:
- Work with you to identify the insurance and financial services that are right for you, your family, or your business, and use our access to multiple companies to deliver those products.
- Guide you through the claims process for a prompt and fair resolution of your claim.
- Help solve problems related to your coverage or account.
- Explain, at your request, the coverage and options available to you through our agency.
- Return your phone calls and emails promptly, and respond to your requests in a timely manner.
- Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, email, and call center services.
- Use our experience and multiple company relationships to customize your coverage as needed.
- Commit our staff to continuing education so they may be more knowledgeable in serving you.
- Treat you with respect and courtesy.
- Conduct our business in an ethical manner.
We pledge this to you, our clients, and ask that you let us know if we fail to meet our commitment so we may take corrective action.