Customer Service Excellence: William Wilkins Wins Top Honor in Michigan

Troy, Michigan – Mason-McBride is excited to announce that William Wilkins has been named the 2024 Customer Service Representative of the Year by The Big I Michigan. This prestigious award recognizes outstanding service and professionalism within the Michigan insurance industry. 

Wilkins was formally presented with the award at The Big I Michigan’s 2024 Convention, held February 21, 2024, at the Soaring Eagle Casino and Resort in Mt. Pleasant. Notably, he is the first-ever recipient of this award in Michigan. 

Wilkins, with over 25 years of experience in the industry, has spent the last 7 years as a Commercial Risk Advisor at Mason-McBride. He attributes his success to the values taught by his predecessors, including Wayne, Mike, and Scott McBride, among others. 

Wilkins said, “Since joining Mason-McBride, I’ve learned the value of taking the moral high road to achieve lasting success with clients. These are lessons ingrained in all of us by the leaders who came before me, and this award reflects not just my efforts, but the team’s commitment to these principles.” 

“Bill embodies the values that The Big I seeks to promote in the industry – diligence, integrity, and a dedication to professional development,” said Mike McBride, CEO of Mason-McBride. “We are confident that he will continue to excel in the years to come.” 

Adding to the accolades, Scott McBride, COO of Mason-McBride, stated, “William’s dedication and commitment to excellence are commendable. His achievement is a testament to the caliber of professionals we aim to nurture at Mason-McBride.” 

About Big I Michigan  

The Big I Michigan is a non-profit association representing independent insurance agents in Michigan, with over 600 member agencies and over 6,000 insurance professionals. The association aims to advance the critical role of insurance and essential services independent agents provide, recognizing their contributions to the industry.  

About Mason-McBride 

Mason-McBride is a Trusted Choice insurance agency located in Troy, Michigan, serving all of Michigan, the Great Lakes Region, and beyond. The agency provides insurance solutions for business and individual clients, leveraging over a century’s experience and vast market resources to help clients manage risk and protect their assets.